Our Help Page

We have tried to add details to answer some of your queries.

Anything you are not sure of or want further information, please contact the area manager.

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COVID19

We are still logging names and have the COVID19 tracking QR code in each depot.

Please contact your area manager for further details, contact numbers available on the. People Page

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Claims

In the unfortunate event of having to make a claim for lost or damaged produce. Please complete the downloadable form and email to claims@kphtransport.co.nz with as much information as possible.

Download claims form

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New Account Requests

Please contact the area manager with your request for an account we do check references and where there is incomplete information we may come back to you for clarification.

Download new account application form

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Terms & Conditions

Please download out Terms & Conditions relating to your freight cartage with KPH Transport Ltd

It is important you read and understand these before you book freight with us.

Please consult your insurer for high valued items, prior to booking with us

Please be aware:

All goods are carried at ‘Limited Carrier’s Risk’ pursuant to Part 5, Subpart 1 of the Contract and Commercial Law Act 2017 (Act) unless otherwise agreed in writing.

The maximum liability of KPHT in respect of any one unit (as defined by the Act) of Goods carried by KPH Transport under ‘Limited Carrier’s Risk’ is limited to the lesser of $2,000.00 or the amount of the actual loss or damage suffered by the Customer.

Where the Goods are carried at ‘Owner’s Risk’, KPH Transport shall have no liability to the Customer whatsoever.

Insurance of the Goods is the sole responsibility of the Customer not of KPH Transport.

See www.kphtransport.co.nz/help.html#tandc for full terms and conditions (Terms).

By placing an order with us you agree to the Terms.

Download our Terms & Conditions

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Cash Sales

All our depots have the ability to take cash sales via EFTPOS. Please discuss with the area manger at your local depot for information.

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POD Request

POD (Proof of Delivery) requests are sent to our ticketing system so these can be handled in an efficient manner and returned to you as soon as possible.

Please give as much information as possible when making these requests:

Con Note Number

- the con note number is generally starts with KN or KC.

Consignment Date

- the date the consignment was sent.

Consignee

- who was the consignment sent to.

Product Details

- what products were on the consignment, how many of each and what crates/cartons.

pods@kphtransport.co.nz

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Web Booking

Please contact the area manager regarding setting this up or email the address below, someone will be in touch with you. Web Booking of your consignments speeds up the process and increases the accuracy of the transaction. You can also down load the POD's from you consignments yourself.

Future enhancements will allow product tracking.

support@kphtransport.co.nz

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EDI Import

Please contact the email below, this will go into our ticketing system.

The EDI process is ideally suited for more than 6-8 consignments a day. The basic concept is you email us a .csv file, we process this and these consignments are imported into our system. The button below gives your a sample file to get you started. Please feel free to email us a sample to work with, we will follow up with you.

If you have web booking access as well, you can download, con notes, Tickets / Labels, and gather your POD's from this location.

support@kphtransport.co.nz

Download EDI template

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General Freight

General freight services for food related FMCG (Fast Moving Consumer Goods) is available but is limited to freight that does not impact our core business.

As a leading produce carrier, food safety is a priority and general freight that jeopardises this is unable to be transported. Please discuss with your local area manager for more information.

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Employment opportunities

We are always on the lookout for good Class 5 drivers.

We also frequently take on drivers with lower class of licences and take them through the ranks.

Please contact the manager in the area you are looking for employment.

Rachel Mollet - Auckland - Group HR Manager

rmollet@nzhothouse.co.nz

Jae Crawford - Manawatu - Palmerston North

jcrawford@kphtransport.co.nz


Download Employment Application Document

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Account Payable Queries

All account payable queries should be directed to the email below, please give us as much detail as possible:

accpayable@kphtransport.co.nz

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Account Receiveable Queries

All account receiveable queries should be directed to the email below, please give us as much detail as possible:

accreceivable@kphtransport.co.nz

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Auckland Depot

Please email the Auckand depot with the link below, this is distrubuted to all Auckland operational staff and will be acted on:

auckland@kphtransport.co.nz

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Palmerston North Depot

Please email the Auckand depot with the link below, this is distrubuted to all Palmerston North operational staff and will be acted on:

pnorth@kphtransport.co.nz

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Hastings Depot

Any queries regarding Hastings please contact KAM Transport

Phone: 04 472 5802

Night Operations

We have a dedicated Night Ops person at night

nightops@kphtransport.co.nz

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